Background Around the world, many healthcare organizations engage patients as a quality improvement strategy. In Canada, the University of Montreal has developed a model which consists in partnering with patient advisors, providers, and managers in quality improvement. This model was introduced through its Partners in Care Programs tested with several quality improvement teams in Quebec, […] Lire la suite

Abstract Background To identify the strategies and contextual factors that enable optimal engagement of patients in the design, delivery, and evaluation of health services. Methods We searched MEDLINE, EMBASE, CINAHL, Cochrane, Scopus, PsychINFO, Social Science Abstracts, EBSCO, and ISI Web of Science from 1990 to 2016 for empirical studies addressing the active participation of patients, […] Lire la suite

Abstract This research focuses on the perception of patients who participated in Continuous Quality Improvement Committees (CIC) regarding their contribution, lessons learned, and challenges encountered. The committees are engaged in a care partnership approach where patients are recognized for their experiential knowledge and treated as full members of the clinical team. Based on patient interviews, […] Lire la suite

Introduction : Cet article présente le résultat de la démarche suivie par l’Institut national d’excellence en santé et en services sociaux du Québec pour élaborer des indicateurs de qualité de la prise en charge de six maladies chroniques fréquentes. Méthodes : Les indicateurs furent générés à partir d’une révision des guides de pratique clinique et des sites […] Lire la suite